The duo from Rajasthan proved the success of a firm is not the capital you start with, but the effort you put in
Customer care is considered the most extensive service to assist customers in making cost-effective and correct use of a product or a service. The whole business is depended on how good or effective the customer care services are. So, the role of customer care support plays in one’s business is vital. Tabrez Ali Syed, managing director of Prompt Infracom Pvt. Ltd. and Mushtaq Ali, director of the technical department of Prompt group has a decade’s experience in the field. And they proved their expertise through their success.
Mr. Tabrez and Mr. Mushtaq began their journey in customer care support in the year 2015 by launching Prompt Infracom. Pvt. Ltd. In Rajasthan. Mr. Tabrez is experienced in the domain of sales and marketing of system integration. While Mr. Mushtaq is an expert in System integration and technology.
They work together and put in all the effort to run the firm successfully. Mr. Tabrez is a man with a vision and has a positive attitude towards everything in life. He is capable of holding the whole team together with his friendly nature. Strategic planning and market study are key traits of him. At the same time, Mr. Mushtaq is the team player and the backbone of the Prompt group. His clam nature and market speculating capabilities have saved the team during the toughest times. Customer satisfaction is their prime concern. They extensively study the market for 6 months, and they provide 24×7 customer services and internet services in Rajasthan level. Being there for their customers at any point of time has made them the best in the field.
“We provide best work environment for our employees. We inculcate confidence in them and solve our issues together. That’s our success. ‘’ — they said.
They stepped into entrepreneurship almost empty-handed. But they had the will power to face any struggles that came their way. Like any other entrepreneurs, the initial journey was difficult and troublesome for them as well. Despite all the hurdles, they worked together and earned great success in the market. Now their firm has covered almost whole Rajasthan and their future prospect is to launch their services at national level within the next financial year.
The pathetic professionalism and havoc we face in the customer service field were what inspired them to come up with the idea of Prompt Infracom. They wanted to bring a change in this field by providing the best customer services.
Mr. Tabrez and Mr. Mushtaq look up to leaders who have great qualities and virtues. And they believe if we have faith in our self and loyalty to people we work with and work for, we will succeed for sure. Their advice for budding entrepreneurs is to have faith in oneself. No matter how impossible your dream seem, if you work hard with loyalty, nothing can stop you from achieving your goals. The fundamental of any business is not just capital, but will power and determination.
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